After-sales service plays a significant economic role in your company’s profitability since all the players of your production-distribution chain are involved and customers’ requirements have grown. However, an expensive after-sales service is not inevitable, you may work on various levers to change your after-sales service into a profit centre. The event history of all exchanges, stored within an after-sales service software, ensures a steadily growing and close relationship with your customers. The collected data considerably increase the perceived quality of service and promote the development of the recurrent sales and services offered by your after-sales service.

The event history of all exchanges, stored within an after-sales service software, ensures a steadily growing and close relationship with your customers. The collected data considerably increase the perceived quality of service and promote the development of the recurrent sales and services offered by your after-sales service. Indeed, hotliners and technicians who are directly in contact with customers are able to detect trading opportunities (service provision projects, strategy to move upmarket, etc.). Thus, it is possible to automatically suggest these services to your customers by including them in your software.

KIMOCE allows to develop your after-sales service profitability:

• Steer the profitability of your maintenance contracts by equipment, customer, supplier, etc.
• Reduce your stocks of items through logistics integrated to your intervention flows
• Anticipate and give feedback about the most common breakdowns through FMECA management.
• Optimise resources assignment through analysis of activities by skill, location, equipments, etc.