After-sales service managers can control their whole value chain and thus enhance the service culture with their customers and their teams. Rich, scalable, and customisable, KIMOCE supports the after-sales services organisations at each stage of their maturity.

With its unique positioning, KIMOCE integrates a powerful mobile management of technicians’ stocks, in close communication with interventions on one side, and on the other side, the complete management of the supply chain, beyond the intervention cycle.

Reconciling People and their systems

At KIMOCE, we are convinced that the key to success of your quality of service lies in the support of all the actorsof your after-sales service value chain. This is the reason why we build our functionalities based on use scenario named user story. This method ensures the affordance of our software, namely its ability to suggest their use. Then, our ergonomists develop models which are approved by our business partners and users.

An almost complete dematerialization of flows is ensured by rapid and intuitive adoption of ergonomic after-sales service software and co-workers also observe improvement in the quality of service provided. Their tasks are immediately simplified, requests are real-time monitored, data reporting is provided to tangibly measure benefits of best practices in the departments, for each request, etc. You are in a position to appeal to internal customers, explain, and convince them of the merits of your after-sales service policy.

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