Processing of customer requests
With KIMOCE, enter and process all your customers’ requests rapidly. Depending on the nature and object of the request, the software automatically assigns a chosen contact person and highlights the most urgent requests in compliance with the contractual commitments.
Knowledge bases
KIMOCE offers an assistance for request qualification by allowing your hotliners to access a shared knowledge base that is populated along with the processing of your requests.
Automation of business processes
KIMOCE allows to automate and customize your processes according to your specifics. You are able to trigger actions at each processing stage of your after-sales service requests and customize the actors and working groups involved in these processing.
CTI connector
For each call, CTI connector allows to automatically display the customer’s information sheet, enabling you to view all the details and the context of the customer to provide an in-person reception and anticipate his request.
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